TurnQuest Application Support

Course Title: Application Support Training for TurnQuest System

Course Description:

This course is designed to provide comprehensive training for individuals responsible for supporting the TurnQuest system. TurnQuest is a robust application used within organizations for various functions, and this training program focuses on developing the skills necessary to effectively support users, diagnose issues, and ensure the smooth operation of the TurnQuest system. Participants will gain hands-on experience in troubleshooting, document management, patch management and scripting techniques, escalation procedures specific to TurnQuest, preparing them to provide high-quality support in a professional setting.

Course Outline:

Module 1: Application Troubleshooting and Management

The Application Troubleshooting and Management module provides participants with a comprehensive understanding of diagnosing and resolving application issues, along with skills to manage applications effectively throughout their lifecycle. Participants will learn troubleshooting methodologies, tools, and techniques, as well as strategies for application deployment, monitoring, scaling, and security.

Duration: 3 hours  

Module 2: Document Management System (DMS)

The Document Management System (DMS) module offers participants comprehensive knowledge and hands-on experience with document management concepts and DMS software. Participants will learn how to efficiently manage digital documents, streamline workflows, ensure data security, and enhance collaboration using advanced DMS features.

Duration: 2 hours  

Module 3: Patches and Script Management

The Patches and Script Management module provides participants with in-depth knowledge of software patch management, update strategies, and scripting techniques. Participants will learn how to apply patches, manage software updates, automate repetitive tasks using scripts, and maintain a secure and efficient IT environment.

Duration: 3 hours  

Module 4: API Management

The API Management Training module equips participants with the knowledge and skills needed to manage APIs efficiently.Participants will learn about API design principles, security considerations,versioning, documentation, and analytics. The course will cover various API management tools and platforms to ensure seamless integration and collaboration between different software applications.

Duration: 4 hours  

Assessment Methods:

• Hands-on Exercises: Practical exercises and simulations to apply troubleshooting techniques in TurnQuest scenarios.

• Knowledge Assessments: Periodic quizzes and assessments to evaluate understanding of TurnQuest features and troubleshooting methods

Upon completion of this course, participants will be well-equipped to provide expert support for the TurnQuest system, ensuring users receive efficient and effective assistance, leading to improved user satisfaction and system performance within the organization.